(Post 4/10/2005) Business Process Outsourcing is the outsourcing of the almost every business processes, which would be handled over by the professional companies having expertise to handle those business processes. Here the main idea for the company is to concentrate only on its core competencies & outsource the remaining areas which do not fall under its core competencies. The ultimate output is that the company will find itself BUSINESS RE-ENGINEERED, means that the company will be left out with less space & less people to manage, company will have less overheads & as the results there will be ultimate hikes in profits. From the Company point of view, Business Process Outsourcing will keep them in drivers seat, where they get external expertise working for them, if the company is not satisfied by the service provider they can at any point of time change the service provider that to with almost no HR over heads. Many have a question as why to outsource? Speed to Market: Service Providers can design, build, train, and deploy a National sales force for your company just within 30 to 45 days, which your professional, may be expert or semi-expert staff may take almost double or more than double. Flexibility: If the venture does not meet business goals, you can turn it off quickly - no HR, headcount, separation, or litigation issues. Non-performing sales people and Managers can be quickly replaced Cost/Value: You do not build a fixed overhead infrastructure. An outsourced sales force is an efficient strategy to lower your total cost to acquire new customers. Process Expertise: Acquire and leverage customer acquisition expertise while focusing on your core competencies. Sales Focus: Develop and retain major accounts with your internal sales force while outsourcing the customer acquisition function to the service provider. Dedication: 100% dedicated to your business with full control and accountability. According to the survey: Top 10 Factors for Successful Outsourcing - Commitment to quality
- Price
- References/reputation
- Flexible contract terms
- Scope of resources
- Additional value-added capability
- Cultural match
- Existing relationship
- Location
- Other
Top 10 Factors for Successful Outsourcing - Understanding company goals and objectives
- A strategic vision and plan
- Selecting the right vendor
- Ongoing management of the relationships
- A properly structured contract
- Open communication with affected individual/groups
- Senior executive support and involvement
- Careful attention to personnel issues
- Near term financial justification
- Use of outside expertise
Job Prospects for the BPO Arena. As one can infer from the article that in the BPO Arena there is demand only for core expertise & dedication of more than 100%. If you are the person with expertise in your working domain & dedicated enough to eat, sleep & drink for your company then you are the person this industry is looking for. If we have a comparative study of the economy since last two years, many companies were literally struggling for their existence in the market, of which few survived & many had to shut down. Many employees were fired from the company irrespective of their expertise, as the company had no work for them. As a result of this whole phenomena, only the best companies survived & may enjoy dominance in the market, as the competition is almost over. Now as the Giants managed to survive they too might have done lots of reengineering, streamlining the whole business process, removing almost everything unwanted. They will never prefer reinvesting even if the business demands, instead they will prefer to outsource the business requirement process to companies who are professionally involved in that sector & are recognized for that business process. Here is where opportunity knocks, market for BPO is largely emerging in India & India will come up as an ocean of opportunities in the near future. As these upcoming companies will be hiring nothing less then professional experts, the remuneration provided by them will obviously be handsome, the motivational force has to be top class & may be motivational incentives may overshadow their monthly gross take-home salary. So Currently if you are struggling for a break in a job, planning for something unusual, then this is a industry coming up, you need to break through your frustration, come up with self motivation & only concentrate in your up-gradation & upgrading yourself to be called an expert. In India giants like WIPRO are into Business Process Outsourcing & are into providing global solutions in almost every sector. Well if you can find your place with some of these Giants then you will have your own world to conquer. You will have the whole world to mark your presence & recognize yourself in the global arena. Here we need to understand the difference of overseas assignment with some Business Service Provider & with some normal company. With service provider you have more chance of exploration as currently they may be providing service in one part of the world, may be down the line of two or three years they may have to provide service in some other part of the world, which may keep you moving which may be seldom provided with some normal company. So at conclusion we need to understand that to survive in this challenging environment we need to be very positive, extremely dedicated towards our way to be expertise through regular upgradation. (Theo www.aptech-education.com)
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